Delete my data

1. From the app

This is the fastest route: deletion happens immediately, with no waiting for us to reply.

1. Open the WakaVoy app.
2. Go to My tickets.
3. Open the menu (⋮) at the top right, then Delete my data.
4. Confirm your phone number with the 6-digit code we send you by SMS.

The SMS code is deliberate: without it, anyone holding your unlocked phone could erase your data on your behalf, and the action cannot be undone.

2. By email

If you no longer have the app, or no longer have access to the phone number you booked with, email contact@wakavoy.com with the subject "Delete my data", stating the phone number concerned.

We will verify your identity before acting, usually by asking for something an outsider could not know, such as a booking reference or a travel date. Without that check, knowing someone's phone number would be enough to have their data erased.

We respond within 30 days, and in practice much sooner.

3. What gets deleted

The following is permanently erased from our systems:

• your name and the names of any passengers you booked for;
• your phone number and email address;
• your identity document number, whether that is a national ID card, a passport or a residence permit;
• anything else the transport company asked for at booking, such as next of kin, and any other field it configured;
• the Mobile Money number used to pay, and the technical exchanges with the payment provider;
• your active sessions: you are signed out everywhere.

Tickets saved on your phone are removed at the same time if you use the app.

4. What we have to keep, and why

We do not delete the accounting records behind your bookings and payments: amounts, fees, dates, statuses and transaction references. They are kept without your personal information, under a random identifier that cannot be traced back to you.

There are two reasons, one commercial and one legal:

• transport companies are paid from these records, and erasing them would erase what they are owed;
• payment and accounting rules require transaction records to be retained for several years.

We would rather say so plainly than promise a total erasure we could not deliver.

5. When deletion is refused

Two situations cause a temporary refusal:

• you have an upcoming trip. You need to be able to board, and the company needs to identify you on the bus. Come back after your last journey.
• a payment is still being processed. An anonymised payment in flight could no longer be refunded to anyone. Try again once it has completed.

The app tells you which of the two applies.

6. Operator staff accounts

This page is for passengers. If you work for a transport company and use the operator portal, your account belongs to your employer: ask its administrator, who can deactivate your access. Write to contact@wakavoy.com if that is not possible.

See also: Privacy policy · Terms of service